FAQ

An EV user can freely use any of TurboVolt charger by initiating and paying for a session using one of available functionalities:

·       via Payment terminal

·       by scanning QR code

·       via mobile app (coming soon)

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Your privacy is important to us. In order to protect your privacy, we provide you with the following information about how we process your personal data when using the TurboVolt Charging Services.

Please refer to our Privacy Policy for more details.

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All the information on TurboVolt locations and chargers can be found on our website and mobile apps (coming soon).

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TurboVolt app enables:

·       user registration

·       finding and navigating to the nearest or your favorite location

·       finding main data, price and the status of every connector within the network

·       starting and stopping the charging session

·       tracking your ongoing session status

·       payment via credit card, contactless bank card, apple and google pay

·       retrieving your receipt following the session

·       coming soon: roaming options with other European partners

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Every user can register by following the simple steps on the welcome screen of the app. User data will be asked for so a user can obtain his credentials for every login (coming soon).

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You don’t need to pre-register or enter a permanent contract to charge your EV. Charging and payment is also available contactless by scanning the QR code or presenting your payment card on Payment terminal

To confirm the existence and validity of the payment means, an amount is temporarily reserved on the payment means selected by the User (pre-authorization). The reserved amount for AC connectors is 30€ and for HPC is 50€.

The time required for releasing reserved funds is dictated by debit/credit card issuer and/or payment service providers’ policies.

Your invoice (including other invoices for sessions done withthe same payment card) is available following your session by clicking "Receipt search" on the link.

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You can simply open a mobile app, and click the link “Forgot your password?” that will lead you through the process of retrieving it back via registered e-mail address (coming soon).‍

TurboVolt locations will be part of Hubject Intercharge network, therefore chargers will be accessible via partner services and identifications.

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Availability and status of every connector can be checked in real-time in TurboVolt mobile apps (coming soon).

Simply follow the instructions provided on the housing or the screen of the charger. Usually, the process involves connecting the EV and the charger and initiating the session by authorizing your payment via payment terminal, scanning the QR code or following the steps in mobile app.

Detailed instructions are also available at How to charge.

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Payment is possible by following instructions on the payment terminal and presenting the payment card, scanning the QR code of corresponding connector and following the steps in the browser, or by following the steps in mobile apps.

To confirm the existence and validity of the payment means, an amount is temporarily reserved on the payment means selected by the User (pre-authorization). The reserved amount for AC is 30€ and for HPC is 50€.

The time required for releasing reserved funds is dictated by debit/credit card issuer and/or payment service providers’ policies.

Your invoice (including other invoices for sessions done withthe same payment card) is available following your session by clicking "Receipt search" on the link.

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All prices are available on the website but are also displayed during the process of starting your session – on payment terminal screen, on QR code direct payment page and in mobile apps (coming soon).

Depending on your way of payment, you can obtain your invoices the following way:

Mobile app: Go to Account tab, click Bills and payments, select desired item on the list and your invoice is displayed (coming soon).

Direct payments (Payment terminal andQR code): Your invoice (including other invoices for sessions done with the same payment card) is available following your session by clicking "Receipt search" on the link, entering the date of the session, last 4 digits of payment card used, and filling the secure CAPTCHA field. List of all invoices for sessions done that day with that payment card is displayed, and you can select yours to download PDF or text version.

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Currently our payment consists of the energy fee paid per kWh transferred during the session. Any additional item or fee would always be displayed on your means of payment before the session.

Any parking costs associated with the car park you are in should be paid as usual.

Every charger/connector has its nominal output power that is displayed on technical data of the charger but is also available as an information before every session is started in one of the steps of payment process (payment terminal, QR code website and the mobile app).

Howevery, real charging power might differ as it depends on various EV and environment parameters.

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How fast your EV will charge is a comprehensive topic and a complex discussion. However, the power/speed of your charge depends on your vehicle, charger installed power, outside temperature and State of Charge (current state of battery charge percentage).

It is very common for the vehicle to only reach its maximum charge speed for a short period of time, and this is not due to the charger, but rather, the vehicle.

Our customer support service is available working days from 8AM to 8PM, and 8AM to 10PM on weekends and local holidays.

However, you can always send us your questions or comments to support@turbovolt.energy.

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If you have some ideas and would like to become our partner, please send your inquiry to support@turbovolt.energy so we can easily forward it to our competent personnel.

For any financial and invoice related question or problem, please send us as much information as possible to support@turbovolt.energy so we can properly analyze it and get back to you with further help.

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